STORE POLICY

1. Store Hours & Operations

• Our bakery operates and takes inquiries from from 9-5 M-F

• Holiday hours may vary and will be posted in advance.

• We accept custom cakes and specialty orders.

• All orders can be placed in-store, online, or by phone at least 7 days in advance.

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2. Order & Payment Policies

• All orders must be paid in full at the time of purchase or deposit.

• We accept cash, credit/debit cards, and [other payment methods].

3. Refund & Cancellation Policy

• Cancellations: Orders must be canceled at least 3 days in advance for a full refund to resolve any issues.

• Refunds: We do not offer refunds on custom orders, but we will do our best

4. Food Allergies & Dietary Restrictions

• Our bakery uses common allergens such as wheat, dairy, nuts, and eggs.

• We offer some allergen-friendly options but cannot guarantee a completely allergen-free environment.

 

5. Custom Orders & Design Limitations

• We specialize in [buttercream/fresh cream cakes, piping techniques, chocolate work, etc.] but do not work with fondant or intricate sugar sculptures.

• Customers may provide reference images for custom designs, but exact replication is not guaranteed.

• Last-minute customizations may not be accommodated.

6. Store Conduct & Pickup Policy

• Customers must respect store staff and other customers at all times.

• Please check your order upon receiving to ensure accuracy.
   

7. Delivery & Pickup

• Pickup is available at the following locations upon arrangement:

  • Southlands Mall

  • 1990 S Newport St, Denver, CO 80224

• Local delivery is starting from $10, with additional fees based on distance.

8. Contact Information

• For questions or concerns, contact us at [Phone Number/Email] or through our website hannahdough.com.